Returns & Exchanges

RETURNS & EXCHANGES

This website is operated by JYB GARMENT LTD. ("Susuro," "we," "us").

At Susuro, we believe in making sure every purchase feels right. We offer free size exchanges within 60 days of delivery, including on international orders.

There are two ways to handle a return or exchange, depending on the situation.

SIZE GUARANTEE — Free Size Exchange, Keep the Original

If the ordered size doesn't fit, Susuro will ship the right one — free. The original item does not need to be returned. Wear it, donate it, or give it to a friend.

How it works:

Try it on within 60 days of delivery
Email returns@susuro.co with the order number and the size needed
The new size will ship at no charge

What's covered:

One free size exchange per order
Same product, different size only
Original item must be unwashed at the time of request (a photo may be requested)

What's not covered (use Standard Exchanges & Returns instead):

Color changes
Different products
Additional size exchanges beyond the first
Items that have been washed

STANDARD EXCHANGES & RETURNS

For all other situations — color changes, product changes, changes of mind, or additional exchanges beyond the first — Susuro offers standard exchanges and returns within 60 days of delivery.

EXCHANGES (color, product, or additional size)

The customer returns the original item and covers return shipping
Once received and inspected, the new item ships free of charge within 1–2 business days
No $6 processing fee on exchanges

REFUNDS

The customer covers return shipping
Refunds are subject to a $6 processing fee, deducted from the refund amount
Refunds are issued to the original payment method within 3–15 business days after the return is received and inspected

STORE CREDIT (waives the $6 fee)

Customers who choose store credit instead of a refund have the $6 processing fee waived
Store credit is issued in full and never expires

ELIGIBILITY & EXCEPTIONS

To be eligible for return or exchange, items must be:

Unwashed
Unaltered
In original condition
With all original tags attached
In original packaging, where applicable
With all hygiene seals, liners, and protective strips intact, where applicable

Items that are worn, washed, stained, damaged, or missing tags or hygiene protection cannot be accepted.

HYGIENE-SENSITIVE ITEMS

For hygiene reasons, intimate or close-contact items may only be returned or exchanged if they are unworn and all hygiene protection remains fully intact. (Note: Size Guarantee items follow the standard "unwashed" rule above and may be tried on.)

FINAL SALE ITEMS

Items marked Final Sale at the time of purchase are not eligible for return or exchange.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an order arrives damaged, defective, or incorrect, return shipping is covered by Susuro. Please email returns@susuro.co with the order number and a photo as soon as possible.

INTERNATIONAL ORDERS

The same 60-day window applies to international orders, with a few notes:

International customers cover return shipping
Refunds are processed in USD at the exchange rate on the day the return is received
Original shipping charges, duties, taxes, and customs fees are non-refundable unless required by law
Approved exchanges or refunds are processed within 1–2 business days after the return is received and inspected